Customer Satisfaction is our #1 Priority.

Return & Refund Policy

At Gift Basket Time, we take pride in creating high-quality gift baskets that bring joy to our customers. If you are not completely satisfied with your purchase, we are here to help.

Returns & Replacements

• Due to the perishable nature of our products, we generally do not accept returns on gift baskets.
• If your gift basket arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery. We will arrange for a replacement or provide a suitable resolution.
• Photos of damaged or incorrect items may be required for verification.

Refunds

• Refunds are issued only in cases where a replacement is not possible or if the issue is due to our error.
• Refunds will be processed to the original payment method within 5-7 business days after approval.

Cancellations & Order Changes

• Orders can be canceled or modified within 24 hours of purchase, provided they have not been shipped.
• Once an order has been processed for shipment, cancellations and changes are no longer possible.

Non-Returnable Items

• Customized or personalized gift baskets are non-refundable unless there is an error on our part.
• Perishable food items cannot be returned due to health and safety regulations.

Contact Us

If you have any concerns about your order, please reach out to our customer support team at sales@giftbaskettime.com. We are committed to ensuring a positive experience for our customers.